Different to most, our call centre is set up as an inbound and not and outbound call centre. Our agents thus spend their time negotiating payments with debtors who are available to do so at that moment. This increases productivity and efficiency of our call centre. In outbound call centres, an agent will have to dial numerous numbers to successfully connect with a debtor.
Our clients have 24 hour unlimited access to a live, interactive system where they can:
- View progress, settlement values and payment details etc. for each debtor.
- Download remittance advices in PDF format or CSV format as well as view receipts.
- Send online messages to our client liaison officers to save time.
You only need internet access to log into our system – no additional software.